Why Reputation Management?
Online reviews and social media have become a critical part of the buying process. What a potential customer reads online can make or break the sale for a dealer.
Learn more about our base packages:
Listings on review, social site, forums and blogs
Monitors the entire web for mentions of your dealership
Daily feedback notification of online commentary
Easy-to-use monthly reporting
Time stamps on mentions
Shows complementary details and patterns
24/7 access to online monitoring tool
Daily email notification of online commentary
Ability to respond to all reviews quickly and easily
Customer-approved survey results published to dealer website
Point of sale materials to drive online reviews
Mobile optimized dashboard
Specialist monitors the entire web for mentions
Works with dealer on all negative reviews (3 stars or less)
Assists in research of reviews, customer history, and recommended next steps
Specialist posts responses to negative reviews with dealer approval
Specialists posts responses to positive reviews on behalf of dealership
Onsite reviews pushed to social media sites
Take your service to the next level with our optional enhancements:
Secures the top 10 social sites for your dealership
Creates custom designs for Facebook and Twitter pages
Posts custom content to Facebook, Twitter, and Google+
Claims Facebook, Twitter, Google+, LinkedIn and Yelp
SEO optimization of content and accurate listing details
Actively posts to Facebook, Twitter and Google+
Responds to and engages with customer posts
Creation of SEO-optimized pages on dealership website
Two on-site blog posts per month
Optimization of existing on-site content
Your reputation alone might not sell cars, but it can absolutely UN–sell them.
The internet never sleeps, and neither does our reputation management service. Our 24/7 monitoring systems and dealer reporting tool let nothing slip by unnoticed. We offer proactive generation strategies for legitimate positive reviews, so future customers know how much current customers love you. With our negative comment response service, our specialists step in, investigate, and take the emotion out of unfortunate situations to turn unhappy customers into raving fans.
87% of new car owners say they’re likely to buy the same brand next time, but only 56% actually do. Social media management creates loyal dealership customers so you aren’t at the mercy of brand loyalty.
Our specialists completely manage your dealership’s top social sites. Customized graphics, unique dealership content and proactive campaigns turn your social media presence into a powerful marketing tool.
We’ve got those covered, too.
Our DMS–integrated surveys help you provide the best experience to every customer. The whole process is quick and easy, and is entered directly into your CRM system so you can follow it from beginning to end. You’ll know who was happy and who might need a little special attention.
Still have questions?